Description
Consumer Quality – Bisleri Kolkata West Bengal
About the Job – Consumer Quality – Bisleri Kolkata West Bengal
KEY RESPONSIBILITIES
- Initial contact with dissatisfied customers to understand concerns, with the aim to resolve the complaint on first contact.
- Where conclusions cannot be reached over the phone on first contact, you will be required to conduct a full and thorough complaint investigation.
- Handling each customer complaint through understanding the complaints.
- Liaising with key stakeholders, including sales, logistics, production and quality teams, making recommendations for fair, impartial decisions to refute or uphold the customer complaint, in line with enact policies.
- Identify root causes of customer complaints with help of respective quality teams.
- Ensure complaints are addressed promptly and proactively in accordance with enacts procedures whilst maintaining a customer focused approach.
- The ability to write an excellent standard of letter, acknowledging the customer concerns raised, explaining the investigation and findings, ensuring the letter responds to all issues raised.
- Work closely with the Customer Relations Manager
- Completing quality assurance reviews for complaint handlers, providing feedback and actions for improvement.
- To be a champion of delivering an exceptional customer experience, providing feedback to the reporting manager where changes are needed to make positive improvements for our customers.
- Visiting and auditing distributors for ensuring adequate product quality. To educate and train the distributors for good storage practices and mandate regulatory compliance, also empty jar handling and transport.
- To understand misuse of jars in distribution channel (Distributors and retailers)
- In order to ensure brand integrity, strict vigilance in the market for duplication and non standard practices. Escalation with detailed investigation report.
COMPETENCY AND SKILLS:
- Minimum graduation in science/Food technology.
- Minimum 2-4 years of experience in beverage industry
- Good communication and influencing skills
- Good analytical and training skills
- Local language adequacy is desirable.
- Ready for extensive traveling
- Good hand on report drafting and PPT preparation.
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Upcoming training program – HACCP Level 3 Online Training Program – HACCP Certification
Also checkout this vacancy – Production Supervisor Parle Bahadurgarh
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Location
Tagged as: Food Technology Job in Kolkata West Bengal
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