Quality Systems Manager – Fortify Health Pune, Indore or Bhopal

About the job – Quality Systems Manager – Fortify Health Pune, Indore or Bhopal

Position Overview

The QS Manager will be based in Pune, Indore or Bhopal (with up to 30% of their time including travel to other locations in Maharashtra, Madhya Pradesh, West Bengal, and Hyderabad). This role will involve a combination of technical, managerial, and strategic work around Fortify Health’s Quality systems. The QS Manager will need to have a deep understanding of quality assurance and control in the food manufacturing sector, the ability to think both at the systems as well as the granular level, and excellent people management skills. The QS Manager will streamline technical processes followed by the Monitoring & Evaluation (M & E) team to ensure the quality of fortification in our partner mills. They will also help set up coordination and communication systems to ensure smooth coordination between the Program and the M&E teams.

They have the exciting opportunity to bring their unique experience into this role, as they will be the first manager in the M&E team and will be an essential part of Fortify Health’s growth. They will report to Fortify Health’s Director of Research, Monitoring, and Evaluation. Depending on performance and organizational needs, the  QS Manager will have the potential to grow into a senior leadership role in the future within the organization.

Responsibilities and activities

• Manage the QC team
• Streamline existing workflows and SOPs and also support the Director of Research and M&E to develop new ones to ensure smooth implementation of  quality assurance systems in our partner mills
• Streamline existing workflows and SOPs and also support the Director of Research and M&E to develop new ones to ensure smooth data collection, analysis and sharing of data from partner mills across the organization
• Collaborate effectively with the Program Manager(s) and Regulatory Affairs team to ensure the smooth implementation of Fortify Health’s processes
• Support and lead selected R&D and innovation across quality assurance and control, and digitization of data management and analysis
• Support  in funder reporting and any bespoke reporting
• Innovate new technical processes to optimize Fortify Health’s quality assurance and quality measurement work
• Support the Director of Research and M&E in exploring future opportunities for strengthening quality control processes through research studies and audits.
• Ensure that the quality control processes are adhered as per the SOPs/Guidelines and report the findings from quality measurement to relevant stakeholders.
• Work on the corrective and preventive action plans to minimize the quality issues in the fortification process.
• Ensure the QC team is set to develop and grow and provides guidance and support to learning opportunities within the team and identify bright spots

Requirements

• Experience in quality assurance in the food manufacturing/nutrition sector
• Experience and interest in building quality systems at scale
• Bachelors or higher degree in related field (food technology, milling engineering, biotechnology, nutrition sciences, chemistry, or another related field)
• Excellent people management skills
• Outstanding written and verbal communication skills, from managing relationships between various stakeholders to relaying important quality assurance and impact findings in an accessible way
• Prior experience managing teams in a growing organization will be an added advantage
• Enthusiasm about our opportunity to improve people’s lives through fortification
• Strong organizational and prioritization skills
• Strong creative problem-solving skills, with the ability to efficiently learn and execute best practices where they exist and to innovate where they do not
• Excellent teamwork skills
• Values aligned-  humility and diligence
• Dedication to the long-term progress and sustainability of the charity, and perseverance throughout its intermediate hurdles
• Willingness to travel up to 30% of working days within India
• Fluency in English and Hindi (written and spoken)
• Willingness to relocate to any of Pune, Indore or Bhopal
• Authorization to work in India (Indian national, eligibility for OCI, etc.)

Desirable attributes

• Experience working with remote team members
• Experience working independently with minimum supervision.
• Relevant experience in public health or research
• Relevant experience in the NGO field environment
• Scientific literacy to understand the finer points of fortification through the academic literature

Terms of employment: Two-year contract, renewal by mutual agreement

Salary and benefits: INR 1,00,170 per month (inclusive of taxes)

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About Fortify Health – 

Fortify Health is an NGO with a team of dedicated entrepreneurs working to improve nutritional status at a population scale through fortification, a recognized, effective public health intervention. We work to tackle anaemia and birth defects by supporting the fortification of wheat flour with iron, vitamin B12, and folic acid. We support millers willing to adopt fortification by making it cost-neutral to them, and we work with state governments to expand fortification in social safety net programs and on the open market. Complementing our entrepreneurial model, we provide nutrition training, career development opportunities and a wide range of resources to guide the team.

Fortify Health’s model addresses micronutrient deficiencies through work with industry partners, NGOs and state governments. Maintaining collaborative relationships with our partner mills and ensuring smooth implementation of fortification in mills is essential to successfully achieve Fortify Health’s goals. The Quality Systems  (QS) Manager will lead the quality assurance and quality control processes across Maharashtra, Madhya Pradesh, West Bengal, and Hyderabad. They will co-create SOPs across quality assurance and control, premix procurement and delivery, and data collection and analysis. They will also identify and address technical and managerial gaps in Fortify Health’s M&E systems and support the M&E team to address them.