Sr. FSQ Improvement Specialist – General Mills Powai Mumbai Maharashtra

About the Job – Sr. FSQ Improvement Specialist – General Mills Powai Mumbai Maharashtra

India is among the top ten priority markets for General Mills, and hosts our Global Shared Services Centre. This is the Global Shared Services arm of General Mills Inc., which supports its operations worldwide. With over 1,300 employees in Mumbai, the center has capabilities in the areas of Supply Chain, Finance, HR, Digital and Technology, Sales Capabilities, Consumer Insights, ITQ (R&D & Quality), and Enterprise Business Services. Learning and capacity-building is a key ingredient of our success.

Job Description:

Job Overview:

This position is responsible for providing Quality, Phase Progression and Continuous Improvement support for the FSQ and Engineering user community. This position acts as a champion for quality data accuracy and integrity by providing training, implementation, functional support which leads to improvement in plant quality metrics and optimize overall manufacturing costs. Responsibilities require the incumbent to possess technical leadership and customer relationship skills along with business and team leadership acumen to provide technical consulting to plant team members.

Job Responsibilities:

70%

of Time

Plant Support:

Lead execution of Weight Control / Quality Metrics / Specs Management for plant locations utilizing MQIS

Lead setup of FSQ MQIS functionalities for GMI NAR & International regions

Build expertise on MQIS Q functionalities for GMI NAR & International regions

Advise plant locations on how to use MQIS, from setting up new functionalities to providing guidance within the MQIS Admin Tool

Execute Quality Metrics – usage, troubleshooting

Troubleshoot user issues and questions

Lead PLM – MQIS Product Specs work

Quality / HMM Support:

Drive the standardization of quality metrics and functionalities across MQIS locations at platform level

Lead training & documentation creation on MQIS usage for the quality community

Lead weight control initiatives – enable Overpack reduction, deployment and sustenance of weight control program, training/coaching on expectations

Execute HMM opportunities from weight control standpoint by partnering with key stakeholders

Support deployment of multi-level FSQ dashboards

Statistics:

– Perform statistical analysis – process capability study, ANOVA, Regression analysis, correlation studies, SPC, DOE to identify the most important factors that impact quality & production process

Use statistical tools like Minitab / Net Stat and data aggregation tools like Manufacturing Analytics, Power Query to present opportunities to plant and key stakeholders

Leverage DMAIC thinking for improving processes, reducing costs, and increasing customer satisfaction

20%

of Time

Training (Systems/tools):

Offer training to the MQIS user community on MQIS Systems and Q functionalities

Effectively provide training in a variety of methods – distance learning, classroom, one-on-one, small group, large group, refresher

Develop training and documentation materials for FSQ functionalities

Ensure training materials are available to the user community (website administration)

Lead/support optimizing web tools used by FSQ community to aggregate data

10%

of Time

Perform as an Individual Contributor:

Support MQIS tickets that cannot be addressed by IS support team

Create, maintain and adhere to process documentation and strive for continuous improvement

Work effectively in a cross-cultural virtual team using influence and collaboration

Take self-initiative to learn about GMI systems, processes, Engineering basics and Supply Chain

Perform other duties as assigned

Minimum Degree Requirements:

Bachelors

Preferred Degree Requirements:

Masters

Preferred Major Area of Study:

Bachelor’s degree in Food Science / Quality Engineering / Food Technology

Required Professional Certifications:

Any relevant Certification in Food Science / QA / Food Technologist/Quality Engineering

Preferred Professional Certifications:

CQE / Six Sigma

Minimum years of related experience required:

5+ years

Preferred years of related experience:

8+ years

Specific Job Experience or Skills Needed:

Demonstrated skills on Information Systems (MQIS)
Excellent communicator:
- Strong verbal and written communication skills
- Ability to tailor message to audience, and make technically complex concepts understandable to a variety of technology experience levels
Superior training skills:
- Ability to facilitate distance learning sessions
- Confident presenter
- Skilled in creative training techniques adaptable to adult learners
- Patient listener
- Willing to help the user community
Technical characteristics:
- Excellent problem-solving and troubleshooting skills
- Technology savvy – able to acquire new skills quickly
- Minitab / Net Stat
- Business knowledge
Other key traits:
- Detail-oriented
- Self-directed
- Possesses good networking skills
- Uses common sense to manage issues effectively
- Knows how to get things done in GMI’s organizational cultur
- Realistic in managing execution of strategies

Competencies/Behaviors required for job:

Leads Innovation: Identify and recommend opportunities, solutions and need for change. Adapt quickly and respond effectively to change. Explore and share innovative best practices with others.
Deliver Results: Assume personal initiative and accountability for results, performance and behaviors. Be comfortable with ambiguity. Engage in cross functional collaboration to identify innovative solutions and optimization.
Energize and Develop People: Provide ideas and input to help team achieve greater result. Build foundational skills and expertise in key systems and tools critical for success on the job. Exhibit a high level of self-motivation and initiative.
Connect the Best Together: Negotiate solutions between stakeholders and effectively communicate with various levels and functions through-out the organization. Clearly articulate views in written and verbal discussions.
Integrity and Candor: Engenders Trust at all levels and demonstrates unquestionable integrity.

Additional Information:

This position reports to the Engineering Management with the Supply Chain Division. Hours of operation are 15:30 PM to 00:30 AM OR 13:30 PM to 22:30 PM Mumbai time (Monday to Friday) with the ability to flex hours as the job demands.
In performing these accountabilities, the incumbent must develop and maintain an effective working relationship with GMI employees at all levels across the company locations.
The Job involves travel to worldwide plants on short term basis depending on business requirements.

Company Overview:

We exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best — bold thinkers with big hearts who challenge one other and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what’s next.