Supervising the suppliers :-
• Following the guidelines from quality manual implementing and ensuring that Ferrero quality standards and protocol are well practiced and followed at vendors producing surprises and packing.
• Coordinating with suppliers for inspections to deliver a quality product in limited time frame.
• Providing information on the products related to the complaints from AQS and DQG.
Process Improvement:
• Conducting process supervisions as per Ferrero quality standards & reporting non-conformity (if any) to line supervisor.
• Providing guidelines and taking feedback to reduce the internal rejection levels.
• Conducting meeting with supplier for CAPA to reduce overall rejections.
• Follow up on the closer of the audit points within limited time frame.
Training:-
• Providing necessary training at the supplier end to improve the level of quality and hygiene standards.
• Providing assistance to the Junior by helping them to judge the defects depending on the severity of the defects.
Cross functional Co-ordination:-
- Timely coordination with all departments for daily quality concerns. Alarming departments to receive Information and feedback on customer complaints.
- Timely coordination with the supplier, AQS, internally sharing rejection reports, forwarding Test Certificates coordinating with factories of destinations to help their queries regarding test certificates.
- Alignment with logistic to meet their dispatch requirements prioritizing and managing the inspections accordingly to avoid dispatch delays.
Other Responsibilities:-
• Checking technical files and data sheets for the toys.
• Timely lot creation and releasing the lot in SAP system.
• Perform new development toy testing and updating test results on PLM.
• Coordinating with the technical department discussing in case of failure or safety issues related to quality with the new toys.
