Associate Manager-QA & Hygiene-Int’l – Air India Limited Delhi

About the Job – Associate Manager-QA & Hygiene-Int’l – Air India Limited Delhi – Food Technology Jobs in the Airline / Aviation Sector

A. Job Purpose

• Ensure Quality standards as specified by FSSAI/HACCP norms are adhered facilitating food safety and hygiene worldwide.
• Assit in developing the Quality Management system, striving for best in class products and business practices to deliver to the customer’s expectations, managing teams and projects across the business.
• Monitor and report Key Performance Indicators across all areas of the business to ensure that all activities are delivered on cost and on time to the highest quality standards.
• Ensure Health, Safety and Environmental issues are prioritised and facilitate Lean Business and drive Continuous Improvement across all quality related areas of the business in line with the strategy.
• Hygiene check as per regulatory standards prescribed by various countries will also be under the purview of this role.

B. Key Accountabilities

Define Quality Standards (20%)
• Assist Senior Manager – QA for developing the F&B Services quality & hygiene standards in line with Regulatory requirements prescribed by various countries and Air India.
• Regularly Assist in preparation and updation of audit approach, on the basis of defined quality standards and customer feedback received. Conduct and Lead Audits (80%)
• Conduct audits at F&B service provider across geographies.
• Make sure the F&B service providers consistently follow Six Sigma to elevate service quality.
• Prepare observations and record audit activities as per defined checklist
• Draft gap analysis highlighting all deviations from the defined standards.
• Analyze and identify root causes for complaints received from various sources.
• Communicate gaps with the F&B service provider and align with AI stakeholders on a resolution plan.
• Facilitate resolution for quality failures based on Root causes identified.
• Conduct audits while onboarding a new vendor (wherever necessary).
• Run random sample check for food & other products for Lab test.
• Train and monitor audit team for conducting audits as per standards and policy defined on food and other F&B products.
• Act as a SPOC for Quality function and provide support to Operations team. Business Management and Reporting (10%)
• Assist Senior Manager of QA in disseminating audit reports to required stakeholders
• Work closely with internal and external key stakeholders such as F&B Service Provider regarding technical support of their activities.

C. Skills/Qualities Required

Report Preparation Food Hygiene Expertise
Stakeholder & People Management Microsoft Power point & Excel skills
Attention to Detail Audit and Assurance Skills

D. Key Performance Indicators

Reporting management

• Timeliness and adherence to standards and policy for audit
• Number of policy deviations reported v/s resolved
• Number of food recall rates
• Number of SLA non adherences reported
• Number of Regulatory non compliances reported
People management

• Training and Capability building
• Appraisal

E. Key Interfaces Internal Interfaces F&B Services team

Liaise across various teams within F&B Services to understand the process standards and share gaps/action plans to ensure audit observations are addressed Customer Experience Team
Liaise with customer experience team on complaints received by guest/customer on food quality Other Business units of Air India
Liaise with the other business units on feedbacks for F&B served on flight

F. Educational and Experience Requirements

Minimum Education requirements

• B. Tech (or equivalent) in Food Technology Experience Minimum Desired
• Minimum 5 years of experience in operations of large chain of restaurants as Lead Auditor.
• Sound knowledge of audit standards and industry norms working.
• Execution of ISO standards ISO 22000:2018, ISO 14001:2015, ISO 9001:2015 and FSSAI requirements.

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Upcoming training program –

Date : Sunday, 28 December 2025
Timing: 10:00 AM – 05:00 PM

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