Key Responsibilities and accountabilities of the Role:

• Serve as the Quality Assurance (QA) in charge for the assigned region, representing and ensuring adherence to quality standards.
• Conduct a minimum of 25 audits at CCD outlets, 5 audits at CDX outlets, and audits of vendors, warehouses, and cold storage facilities as required, every month.
• Prepare monthly reports on audit findings and review them with stakeholders, ensuring implementation of corrective actions from all audits.
• Conduct weekly checks on food specifications and sensory evaluations for both food and beverages at CCD and CDX outlets.
• Provide training to the team as needed to enhance skills and ensure consistency in quality assurance practices.
• Monitor primary and secondary logistics vehicle temperatures in the region, escalate any deviations, and ensure corrective actions are taken.
• Conduct vendor audits and verify product processes to ensure compliance and quality standards are met.
• Monitor secondary logistics vehicle temperatures and escalate any deviations for prompt action.

Functional Skills required to execute the role:

• Quality Assurance Management: Ability to oversee and ensure adherence to quality standards in the assigned region.
• Audit Management: Proficiency in conducting audits at CCD and CDX outlets, as well as vendor audits and inspections of warehouses and cold storage facilities.
• Reporting and Analysis: Skills in preparing comprehensive reports on audit findings and analyzing data to identify trends and areas for improvement.
• Training and Development: Capability to provide training to the team to enhance skills and ensure consistency in quality assurance practices.
• Logistics Monitoring: Ability to monitor primary and secondary logistics vehicle temperatures, escalate deviations, and ensure corrective actions are taken promptly.
• Food Safety: Knowledge of food safety regulations and standards, with the ability to ensure compliance in all aspects of operations.
• Sensory Evaluation: Skills in conducting sensory evaluations for both food and beverages to maintain product quality.

Performance Measures and indicators for the Role:

• Quality Assurance Standards Adherence
• Audit Performance (CCD Outlets)
• Audit Performance (CDX Outlets)
• Audit Performance (Vendors, Warehouses, Cold Storage)
• Monthly Audit Report Preparation
• Stakeholder Review Meetings
• Food and Beverage Quality Checks
• Team Training and Development
• Logistics Temperature Monitoring (Primary and Secondary Vehicles)
• Vendor Audit Compliance.

Technical Skills required to execute the role:

• Food Safety and Quality Standards: In-depth knowledge of food safety regulations and quality standards applicable to the food and beverage industry.
• Auditing Techniques: Familiarity with auditing techniques and methodologies to assess compliance with quality standards.
• Sensory Evaluation: Understanding of sensory evaluation techniques to assess food and beverage quality.
• Data Analysis Tools: Proficiency in using tools like Microsoft Excel or data analysis software for analyzing audit findings and generating reports.

Qualification & Experience: Assistant Manager – Quality Assurance – Coffee Day Global Bengaluru, Mumbai

• Bachelors degree in Food Science, Food Technology, Quality Assurance, or a related field. Advanced degrees such as Master’s or MBA may be advantageous.
• Certifications in Quality Management Systems (QMS), Food Safety Management Systems (FSMS), or Quality Auditing would be beneficial.
• 3-5 years of experience in Quality Assurance, preferably in the food and beverage industry.
• Experience in conducting audits, monitoring quality standards, and implementing corrective actions.
• Familiarity with food safety regulations and quality management systems.

Must be willing to Travel extensively within the given region

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About the company –

Welcome to Cafe Coffee Day, India’s largest café chain and the favourite hangout where the young at heart unwind.
Popularly known as CCD. We operate through Coffee Day Global Limited (CDGL), a subsidiary of Coffee Day Enterprises Limited.

With Asia’s second-largest network of coffee estates, Coffee Day has a rich and abundant source of coffee. The coffee goes all over the world to clients across the USA, Europe and Japan, making us one of the top coffee exporters in the country.

We opened our first cafe in 1996 in Bangalore – the youth and the young at heart immediately took to the cafe, and it continues to be one of the most happening places in the city.