Quality Officer – Britannia Industries Limited Rudrapur Uttarakhand

About the Job – Quality Officer – Britannia Industries Limited Rudrapur Uttarakhand

Position Title: Quality Officer

Function: Quality Assurance

Key Stakeholders:

Internal: Production Officer, Stores Officer, CP officers

External: Sales

Educational Qualification: Graduate in Food Technology/Msc. Chemistry

Desired Competencies:

Familiarity with the tools, concepts and methodologies of quality management.

Basic knowledge of applicable software to infer statistical data. Negotiation skills. Customer Orientation.

Key Responsibilities:

Quality & Food Safety Execution

- - Ensure on-line product quality monitoring & immediate action taken through production officers & CP management to address any non-conformity
  - Ensure testing of finished goods as per standard sampling & test method with correct documentation. Participate in product quality exercise regularly.
  - Periodic verification of process records, incoming quality check records, ingredient shelf-life records, in-process quality check records
  - Regular verification of correct functioning of critical process equipment like weighing balances, metal detectors, sifters, dividers, moulders, oven, slicers and coders
  - Ensure basic hygiene,food safety & GMP requirements are complied with in manufacturing.
  - Ensure critical to foodsafety processes are being complied with at any point in time duringmanufacturing. This would include metal detector, pest control, conveyor
  - Conduct trainingsessions for workers to create awareness on quality standards, GMP, foodsafety & hygiene
  - Regular audit ofsystems, processes & lab to verify compliance to quality & foodsafety standards
  - Immediate & suitableaction against issues related to process/system/norm non-adherence,equipment malfunctioning, quality monitoring, food safety & hygiene toprevent the outcome affecting consumers & brand value.

Statutory Compliance

- - Ensure wrappers arechecked for presence of correct addresses,MRP, veg logo, mandatorydeclarations & necessary documentation maintained
  - Ensure sufficientsamples are checked for weight at every stage of production
  - Ensure immediate actionin process to correct the non-adherence before continuing
  - Verification ofcompliance to pack weights by random sampling on regular basis
  - Ensure no lots detectedwith underweight packs are released without 100% checking & sorting
  - Ensure functioning ofcoder with legible printing on each & every pack across SKUs
  - Ensure systems arefollowed during change in date, shift, supervisor’s name with necessarydocumentation
  - Verification ofcompliance to coding by random sampling on regular basis
  - Ensure all weighingbalances & dead weights are calibrated as per schedule & not inuse without necessary certification
  - Consumer Complaints
  - Share each & everycomplaint as & when they are received with CP management &concerned supervisors, operators & shop floor workers
  - Identify probable causesof the complaint irrespective of sample availability in consultation withCP management, supervisors, operators & workers
  - Assist in designingcorrective & preventive measures along with the team & implementthe same with immediate effect
  - Evaluate theeffectiveness of action through regular evaluation of process &product & trend of complaint of similar nature in subsequent months.
  - Analyze all complaintsregistered in terms of category, SKU,extent, trend etc. & share withCP management on regular basis to demonstrate status of improvement &drawing up further action plan

Benchmarking

- Visit to retail outlets& distribution points weekly once for understanding customer &consumer quality concerns
- Evaluate competitionproducts in terms of grammage, packaging, product quality features etc.
- Identify improvementopportunities & share action plans with operation & quality forimprovements
- Measure effectiveness ofimprovement through market evaluation & customer feedback
- Process ImprovementInitiatives
- Identify and prioritizeimprovement opportunities in areas like system , process, cost,time inconsultation with operations & quality & apply project basedapproach towards improvement
- Periodically reviewimprovement in the overall quality of processes and systems at the factory
- Management informationSystem
- Send periodic summaryreport on factory quality performance to quality manager
- Communicate critical toquality & food safety concerns to quality manager & all otherconcerned as soon as they are observed