Quality Officer – Britannia Perundurai Tamil Nadu India

About the job – Quality Officer – Britannia Perundurai Tamil Nadu India

Quality & Food Safety Execution

Ensure on-line product quality monitoring & immediate action taken through production officers & CP management to address any non-conformity
Ensure testing of finished goods as per standard sampling & test method with correct documentation. Participate in product quality exercise regularly
Periodic verification of process records, incoming quality check records, ingredient shelf-life records, in-process quality check records
Regular verification of correct functioning of critical process equipments like weighing balances, metal detectors, sifters,dividers,moulders,oven, slicers and coders
Ensure basic hygiene, food safety & GMP requirements are complied with in manufacturing.
Ensure critical to food safety processes are being complied with at any point in time during manufacturing. This would include metal detector, pest control, conveyor
Conduct training sessions for workers to create awareness on quality standards, GMP, food safety & hygiene
Regular audit of systems, processes & lab to verify compliance to quality & food safety standards
Immediate & suitable action against issues related to process/system/norm non-adherence, equipment malfunctioning, quality monitoring, food safety & hygiene to prevent the outcome affecting consumers & brand value.

Statutory Compliance

Ensure wrappers are checked for presence of correct addresses,MRP, veg logo, mandatory declarations & necessary documentation maintained
Ensure sufficient samples are checked for weight at every stage of production
Ensure immediate action in process to correct the non-adherence before continuing

Verification of compliance to pack weights by random sampling on regular basis

Ensure no lots detected with underweight packs are released without 100% checking & sorting
Ensure functioning of coder with legible printing on each & every pack across SKUs
Ensure systems are followed during change in date, shift, supervisor’s name with necessary documentation
Verification of compliance to coding by random sampling on regular basi
Ensure all weighing balances & dead weights are calibrated as per schedule & not in use without necessary certification
Consumer Complaints
Share each & every complaint as & when they are received with CP management & concerned supervisors, operators & shop floor worker
Identify probable causes of the complaint irrespective of sample availability in consultation with CP management, supervisors, operators & workers
Assist in designing corrective & preventive measures along with the team & implement the same with immediate effect
Benchmarking
Visit to retail outlets & distribution points weekly once for understanding customer & consumer quality concerns
Evaluate competition products in terms of grammage, packaging, product quality features etc.Identify improvement opportunities & share action plans with operation & quality for improvements
- Measure effectiveness of improvement through market evaluation & customer feedback
- Process Improvement Initiatives
- Identify and prioritize improvement opportunities in areas like system , process, cost,time in consultation with operations & quality & apply project based approach towards improvement
- Periodically review improvement in the overall quality of processes and systems at the factory
- Management information System
- Send periodic summary report on factory quality performance to quality manager
- Communicate critical to quality & food safety concerns to quality manager & all other concerned as soon as they are observed